Cancellation, Return & Replacement Policy

To request a return or replacement, customers must notify us via our website, email, or phone. Once we receive your request, Mirna Enterprises will promptly initiate a verification process and take appropriate action.

1. Contact Us

For any return, replacement, or cancellation queries, you can contact us at:

  • Email: info@mirnaenterprises.com
  • Phone/WhatsApp: [Insert Your Phone Number]
  • Address: [Insert Your Office/Store Address]

2. Our Cancellation Policy

  • You are entitled to cancel your order before the order is marked “Shipped” by providing a valid reason.
  • No cancellation is allowed after the order is marked as “Shipped”.
  • If any order is cancelled after being shipped, we will refund the amount after deducting the forward and return shipping charges borne by Mirna Enterprises.

3. Conditions for a Return/Replacement

The option to return will be allowed at the sole discretion of Mirna Enterprises, and such requests may only be considered in the following cases:

  • Products were received in a damaged condition.
  • Products were received in packaging that had already been opened or tampered with.
  • Due to a product complaint (subject to verification by Mirna Enterprises).
  • When the product received has expired or has a remaining expiry period of fewer than 3 months from the date of dispatch (unless already confirmed and agreed by the customer).
  • Incorrect order processing, where you have placed an order for one item, but a different item was dispatched.
  • Shipment of short quantity.
  • When the time period since order confirmation exceeds 30 days, the order is automatically cancelled, and a refund (where applicable) is initiated.

To be eligible for a return in the above-mentioned cases, please make sure that:

  • The goods were received in the last 7 days.
  • The goods are unused and in their original packaging.

We will initiate a Return/Replacement or Refund for the items in question within 7 working days of receiving the complaint after vetting the same.

4. Non-Returnable Items

The following goods cannot be returned:

  • Goods made to your specifications or clearly personalized.
  • Surgical goods and equipment which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Items which, after delivery, according to their nature, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Note: Other than the above-mentioned cases, if a customer still wants to return the product in an unopened, unused state due to any reason, they can do so by:

  • Sending it back to us via courier to our office address at their own cost.
  • Requesting our customer support team for a return pickup from the customer’s location.
  • In both scenarios, courier costs borne by Mirna Enterprises (Forward and Return) will be deducted from the final refund amount.

5. Payment & Refund Processing

Refunds in any of the above cases, after due verification from Mirna Enterprises, will be processed as follows:

  • Credit/Debit Card: If payment has been made by credit/debit card through the payment gateway, the refund amount will be reversed back to your card/bank account within 15 days of receipt of the returned goods.
  • NEFT/RTGS/UPI: If payment has been made by NEFT/RTGS or UPI, the refund amount will be reversed back to your bank account within 15 days of receipt of the returned goods.
  • Cash on Delivery (COD): If payment has been made by COD, the refund amount will be transferred to your bank account (as per the details provided by you) within 15 days of receipt of the returned goods.

6. Refund Timelines & Guidelines

  • Refunds cannot be processed to third-party accounts. The name mentioned on the Mirna Enterprises account should match the name of the bank account holder.
  • Refund requests against delays, the nature of the product, efficacy of treatment, or health outcomes of the product will not be entertained.
  • In the event of any complaint or dispute related to payments, you must raise it within 15 days from the date of payment by writing to us at: info@mirnaenterprises.com.
  • The timeframe for processing refunds is typically 5-7 business days post the return has been received and verified by us. Final credit to your account depends on bank turnaround times and RBI guidelines.

For NEFT/Bank Transfer refunds, please provide the following information:

  • Bank Name
  • Bank Account Number
  • IFSC Code
  • Account Holder’s Name

Mirna Enterprises will not be liable for any delay caused in refunds due to delays by third-party affiliates (including banks), incomplete information provided by you, technical issues, or other reasons beyond our control.